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Customer Feedback Software Company

Company is a mature, mobile-based SaaS platform delivering real-time, on-location feedback and restroom issue-reporting for high-traffic public environments. Unlike kiosk or hardware-based solutions, the platform operates through any mobile phone without apps (QR, SMS, Web, voice), eliminating hardware, maintenance, or onsite installation.

Business Highlights

  • Mature mobile-based SaaS platform used for real-time, on-location feedback and restroom issue reporting in high-traffic public environments.
  • Fully mobile, no-hardware solution (QR, SMS, Web, voice) — no kiosks, no touchscreens, no installation, no maintenance.
  • Deployed in 1,000+ restrooms across 400+ public facilities throughout the U.S.
  • Strong client footprint including 10+ State DOTs, Portland International Airport, Las Vegas Convention Center, U.S. Department of Veterans Affairs, Tampa General Hospital, and other airports, hospitals, and attractions.
  • Long-standing government relationships dating back to 2009.
  • Extremely sticky, multi-year contracts with recurring renewals.
  • Lean, efficient operation with a two-person team and low support burden.
  • Platform includes instant alerts, inspection module, analytics dashboard, multilingual interface, and staff accountability tools.
  • Sale includes software, IP, customer contracts, documentation, domains, and brand assets.
  • Awarded a GSA Multiple Award Schedule (MAS) contract in 2024 — major accelerator for federal adoption and reduced procurement friction.

Considerations / Questions to Ask

  • What is the renewal history and average contract duration for government clients?
  • Is there a concentration risk within any single DoT or enterprise client?
  • What technical resources are required to maintain and deploy the platform?
  • How scalable is the restroom-feedback solution within the hospital segment?
  • What steps will ensure buyer continuity with government stakeholders?
  • Which sales activities does the owner handle directly?

Opportunities

  • Hospitals: Scale restroom feedback across regional and national health systems (major untapped TAM)
  • Government: Leverage GSA MAS to win additional DOTs, airports, VA hospitals, and federal facilities
  • Channel Partnerships: Expand reseller ecosystem in janitorial, facility management, and building services
  • Private Sector: Grow presence in utilities, retail, manufacturing, stadiums, and large venues
  • Integrations: Deepen connections with CMMS, work-order systems, and facility-management platforms
  • Product Expansion: Add AI analytics enhancements, people-counting integration, and richer API capabilities