Business Is Available for Unlock!
Home Appliance Repair Service
A Dallas-Fort Worth appliance repair business with over 20,000 customers built entirely on referral and repeat work, serving affluent neighbourhoods for more than twenty years.
Business Highlights
- Over 20,000 customers, built through referral and repeat business with no advertising spend
- Authorised service provider for a major high-end appliance brand
- Twenty years serving affluent Dallas-Fort Worth neighbourhoods
- Same-day and next-day service with established dispatch
- Three full-time technicians plus contractors
- Runs on Jobber for dispatch and QuickBooks for invoicing
Considerations / Questions to Ask
- What does the authorised service provider status require, and does it survive a change of ownership?
- A 20,000-customer list is the main asset. How much of it is active in the last two years?
- Technicians are the constraint in this trade. What is their tenure and how are the contractors engaged?
- How does revenue split between warranty work for the brand and direct retail customers?
- What is the average ticket, and how has it moved with parts costs?
Opportunities
- Twenty thousand past customers have never been marketed to, in a category where appliances are replaced on a predictable cycle
- Authorised status for a high-end brand is a referral source competitors cannot access
- Maintenance plans would turn a break-fix business into a recurring one
- The dispatch and invoicing systems are already in place to support more technicians